How Sprout Social changed our operations
December 21, 2018
How Sprout Social changed our operations
Score 10 out of 10
Vetted Review
Verified User
Software Version
Deluxe
Overall Satisfaction with Sprout Social
When we first tried Sprout Social we were simply looking for a smarter platform to schedule our social media content and a smarter way to collaborate on content creation, but we were impressed by their social media reporting power and clean & slick interface. All of the comments and replies come in a single stream, allows us an easier way to manage them and to keep track of pending tickets.
On a final note. If you ever face an issue while using the platform, you should definitely contact their customer support, they are always spot on and prompt in resolving any minor or major issues we faced.
On a final note. If you ever face an issue while using the platform, you should definitely contact their customer support, they are always spot on and prompt in resolving any minor or major issues we faced.
Pros
- Easy scheduling and content management & collaboration.
- Neat and clean interface.
- Powerful analytics and reporting.
- Very responsive customer support.
Cons
- The social listening model is way too expensive and not as powerful as dedicated listening platforms.
- Can be quite expensive compared to some other tools, but makes it up in its features and clean interface.
9 -
- Social Media team (community managers and account managers).
- Analytics team.
- Marketing department.
- We managed to keep many of our clients happy with regular monthly reports.
- We were able to detect spam and bully customers who were trying to abuse the brand through cross-platform customer profiling feature.
Sprout Social's power shines in reporting and analytics when compared to Hootsuite Enterprise. In a market that is filled with social media management platforms, Sprout Social was a breath of fresh air with its clean interface and easy to digest social media analytics graphs.
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