Item: Squarespace
Rating: 9
Author: Verified User

Overall Satisfaction with Squarespace

Use Cases and Deployment Scope

We currently use Squarespace for our website and all the products and services we offer. Our social media and marketing manager integrates with this system every day and finds it very easy to navigate and offers a wide level of services and options for us to utilise. There are numerous functionalities available and also is easy to use for the team that only interact with it on a less frequent basis

Pros and Cons

Pros

variety of options
ease of use and navigation
professional look
great reporting

Cons

the invoicing would be good in a pdf form for our accounts

Return on Investment

we have seen an increase in our website traffic
our sales have increased
our donations have increased
our overall engagement has grown

Usability

I have had a great experience using Squarespace and have seen the benefits to our organisation. It gives a professional look and offers ease of use for people that may only need to get the reporting and accounting elements from it compared with the team that update the website and produce the content. We have had great feedback from clients and donors about our website platform and how they interact with it

Alternatives Considered

Blackbaud DonorCentral, Donorbox, Alaya by Benevity, Intuit Mailchimp, monday CRM and monday.com

Key Insights

Do you think Squarespace delivers good value for the price?

Yes

Are you happy with Squarespace's feature set?

Yes

Did Squarespace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Squarespace go as expected?

I wasn't involved with the implementation phase

Would you buy Squarespace again?

Yes

Other Software Used

Alaya by Benevity, GlobalGiving, Blackbaud DonorCentral, monday CRM, monday.com, Pleo, Slack, Sage Accounting

Likelihood to Recommend

We have some events and conferences that are dotted throughout our calendar year. Squarespace offers the option of adding these products to the website and the function to then hide. This offers great flexibility and is less labour intensive and more time efficient. Also the option to build reports based around our individual products is really helpful in our reporting for specific products or for quarterly results

Squarespace Feature Ratings

Comments

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Ease of use and excellent functionality