The CRM You've Been Searching For
March 02, 2020
The CRM You've Been Searching For
Score 9 out of 10
Vetted Review
Verified User
Software Version
Sugar Enterprise
Overall Satisfaction with Sugar Sell (SugarCRM)
Our company has multiple product lines, each with their own sales teams. Since each sales team is managed separately, CRM tools have historically been used very differently by each team. We have been through multiple big-name CRM tools. What eventually happens is that product use drops to almost zero because the tool cannot meet the needs of everyone. Sugar Sell has solved that problem for us.
- The product is highly customizable.
- It has powerful reporting features.
- It performs much faster than other CRM products we've used.
- Integrations with other systems work well.
- Initial setup / configuration is involved and takes time.
- There are limitations on logging into multiple devices.
- The menus across the desktop and mobile versions are inconsistent.
- Sugar Sell has finally provided a solution that meets the needs of our entire organization. That is priceless!
- The reporting capabilities have greatly helped us to increase sales.
- It has helped us to increase effective communication with our customers.
- Oracle Engagement Cloud (formerly Oracle Sales Cloud) and SalesforceIQ CRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.