Really good to reach high performance
May 28, 2019
Really good to reach high performance
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We have been using TalkDesk at a regional level for now 2 years ( EMEA Markets). It helped to solve several problems such as productivity (we have increased our daily calls from 20%). Also, it is very easy to monitor the activity and productivity of your team, which was not the case with the other tool we were using.
- High performance outbound. You can reach high productivity without any problem.
- Inbound management, easy to receive and dispatch inbound calls between your team.
- Monitoring, you get very relevant info about your team's productivity and activity so you can manage strategy very quickly.
- Callbar, this tool is very easy to use, but could be more developed to get more options on it, such as number of calls done on the day.
- We improved from 20% our number of daily calls.
- After improving our number of calls our conversion rate increased by 10%, which is an important improvement of our business results.
Talkdesk is definitely more qualitative and provides much more option than other similar software. Also, customer support is a plus. Comparing to the last software we were using, Talkdesk is much more professional and has plenty of functionality that other tools didn't develop such as the call bar that allows you to make calls without dialing the phone number.