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Innovatively enhances and encourages seamless communication
July 12, 2019

Innovatively enhances and encourages seamless communication

Folasade Akinpelu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

The whole organization makes use of Talkdesk. We have offices around the world and Talkdesk connects us very easily which allows all departments in the company to communicate. It also allows us to work with leads all over the world, from South Africa to Australia.
  • World Wide Connection
  • Little to no disruptions on calls
  • Mobile access
  • N/A
TalkDesk is well suited in spaces where instant communication is preferred. It is ideal to use it to connect to team members, to train new employees on best practices because the recorded calls can be used to self reflect and make an example.

Talkdesk Feature Ratings

10.0
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
10
Call tracking
Not Rated
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated