TrustRadius
Great product: agents are happy and data for analytics is great!
https://www.trustradius.com/contact-centerTalkdeskUnspecified8.4145101
No photo available
Updated August 27, 2019

Great product: agents are happy and data for analytics is great!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is used by our Sales and Customer Experience team as we deal with an older demographic and it is imperative that our team communicates with our customers. Some of the best features Talkdesk has to offer are the call recordings we use for training and the data it collects for analysis. We look forward to continuing to use Talkdesk.
  • Call recordings
  • Dial out
  • Reporting
  • Salesforce integrations
  • Additional data collection
  • Ensuring the highest call quality: no feedback, static, etc.
  • Training helps our Sales and CX team get better.
  • Analysis helps our corporate team give the sales team direction like how fast to call and when to call.
Simple and easy to use for almost anyone. I can set-up new users in less than 2 minutes. Outbounding is easy and each agent makes over 100 calls/day.
I have not needed to use the help desk so I cannot rate this question accurately.
We only have been using TalkDesk here.
Talkdesk is well suited for any team that is on the phone for a good portion of the day. It is easy to set-up new users, manage them, and listen to their calls. Talkdesk is not well suited for folks that do not need this data, integration, and/or are not using the phone that much.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
7
Outbound response
8
Call forwarding
7
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
8
Interactive voice response
8
REST APIs
7
Call scripts
7
Call tracking
7
Multichannel integration
7
CRM software integration
6
Inbound call routing
7
Omnichannel inbound routing
7
Recording
10
Quality management
7
Call analytics
8
Historical reporting
7
Live reporting
8
Customer surveys
7
Customer interaction analytics
8