Talkdesk Review
December 13, 2019
Talkdesk Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used for one of our departments within the organization that deals with abuse victims. We have multiple case managers that travel out into the field and are unable to do a whole lot when out there. Talkdesk allows us to have a mobile-friendly contact center.
- Mobile-friendly platform.
- Ease of use.
- Talkdesk is still a smaller player in the market and has room to grow.
- Integrate more with social media platforms.
- Allowed us to customize to meet our needs.
- Provided the only mobile friendly cloud contact center platform.
- Five9, Genesys PureCloud and NICE inContact CXone
Talkdesk has trouble stacking up against these other major players when it comes to a traditional cloud contact center. The other platforms are more mature and loaded with out of the box features and integrations. However, Talkdesk has something that the others cannot provide at the time of this writing, which is a mobile friendly application for agents. If you have an entirely mobile or a hybrid contact center, Talkdesk cannot be beaten.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes