December 13, 2019
Score 6 out of 10
Overall Satisfaction with Talkdesk
Talkdesk is used for one of our departments within the organization that deals with abuse victims. We have multiple case managers that travel out into the field and are unable to do a whole lot when out there. Talkdesk allows us to have a mobile-friendly contact center.
- Allowed us to customize to meet our needs.
- Provided the only mobile friendly cloud contact center platform.
Talkdesk has trouble stacking up against these other major players when it comes to a traditional cloud contact center. The other platforms are more mature and loaded with out of the box features and integrations. However, Talkdesk has something that the others cannot provide at the time of this writing, which is a mobile friendly application for agents. If you have an entirely mobile or a hybrid contact center, Talkdesk cannot be beaten.
Talkdesk's support is great, but occasionally they are hard to understand and there are miscommunications.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?