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Talkdesk IS the Solution!
Updated February 22, 2022

Talkdesk IS the Solution!

Rus Cordova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Originally implemented for a small remote call center team. It worked so well we made the decision to move our entire organization over. Cost and ease of use make it the perfect solution for our employees. Our previous solution was bulky and built on old POTS technology. TalkDesk is far superior to Momentum and other outdated telecom solutions.
  • Studio call flow enables custom creation and manipulation of telephony operations.
  • Reporting is simple and easy to use, freeing up time for other tasks.
  • Live call monitoring is a snap. One-click and you're in. One more and I can join the call if necessary.
  • Infusionsoft (CRM) integration creates a seamless connection.
  • Latency in some VOIP calls.
  • SIP integration could be improved.
  • Independent operation from CallBar would be amazing.
  • Mobile app could use some improvement.
  • Cut costs by over 30% overall.
  • Improved user experience.
  • Improved reporting capabilities.
Simple UI, excellent integration, easy to learn.
Partner implementation was the best experience. Highly recommend.
Implementation required us to learn how to program SIP phones to use alongside TalkDesk and their support team, specifically Luis and Marcello, who spent several hours working with us to get to the desired outcome.
RingCentral is just bulky and badly designed. TalkDesk pwns

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Small or large call center operations would benefit greatly from this solution. Other new technologies just do not stand up to the TalkDesk platform. Superior support and customer service overall. Implementation was a breeze! Our organization was caught up in a bulky non-solution that made almost every task difficult and created many barriers that were difficult to overcome. Our previous provider's support was horrible and we had outages constantly.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
10
REST APIs
10
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Talkdesk

27 - All operations call center, scheduling, billing, and back-office.
1 - I am the only one at this time!
  • Call center operations
  • IVR
  • Reporting
  • Create multiple IVR flows
  • Voice IVR

Talkdesk Support

Excellent support, hands down
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes.