Reasons to choose Talkdesk
Updated March 19, 2021
Reasons to choose Talkdesk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
It is used mostly by departments. It deals with the customer, couriers, and restaurant concerns over a phone call. Talkdesk is also used for tracking the service level of the department and for coaching purposes for team members.
- Inbound/outbound call tracking.
- Call recording.
- Check the service level.
- Check the team member's status on Talkdesk.
- Easy to monitor.
- Monitoring section can be improved for better service level.
- Increased the service level by reducing the handling time.
- Increased the customer satisfaction level.
- Productivity level increase within the company.
The upper management level selected Talkdesk.
Talkdesk Feature Ratings
Using Talkdesk
2000 - Talkdesk's main use is to provide customer service. Call received from customers, couriers, and even from the restaurant. It also gives features like internal transfer with the option of warm/blind transfer.
Evaluating Talkdesk and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
1) cost.
2) user-friendly.
2) user-friendly.