Easy to use and easy to communicate w/ a team!
March 17, 2021
Easy to use and easy to communicate w/ a team!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used across our corporate employees. We use the chat features and take advantage of the files that are able to be attached. We have used the meeting option on the calendar. Most of all we use the call log and I do have scheduled reports set up for review.
- It is easy to copy and paste items.
- It is easy to recall items needed using the search icon.
- Building reports can be easy after review the correct tutorials.
- As an admin - I would like the ability to see my teams calendar without having to be invited.
- Missed calls do not consistently report in a timely manner.
- The reports are easy to read, so it keeps goals and expectations top of mind.