Talkdesk is the best online phone system we have used.
Updated August 20, 2021

Talkdesk is the best online phone system we have used.

Chase Slovak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk via our wholesale and customer service departments. Talkdesk is easy to use and implement. Our CS team uses this system for our automated call answering services and for warranty claims via incoming and outgoing calls. Our wholesale team uses this system to complete sales, cold calls, and marketing services.

Pros

  • They are easy to set up and start right away.
  • Great customer service support.
  • Voicemail systems are a breeze.

Cons

  • The back end set up could be a little more user friendly.
  • You have to customize the settings after set up to get better call quality.
  • Pricing could be better explained.
  • Easy reporting and call logs.
  • Less interaction with spam.
  • Time saving applications.
The system itself is easy to set up and use while being able to fully train employees on the system within a day or two. The back end setup and integrations could be a little more user friendly. We usually have to contact support when trying to get the settings dialed in correctly. That being said, support has always been great and handles all our issues with ease.
Setup was easy enough and we were able to start making and taking calls within a week's time. The integrations did take us a little longer to get fully to where we wanted everything. Once it was all complete, there is minimal fuss to keep the system running smoothly and accurately.
Any time we have ever reached out to customer support they have been friendly and concise with their support. They helped us many times over the years and we greatly appreciate the quick response times and and knowledgeable staff at Talkdesk. Support team is one of the biggest reasons we continue our services with them.
Talkdesk is much better than the old phone systems we were using. We will definitely continue to use them for their great platform and customer service.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

I have and will continue to recommend Talkdesk to anyone looking for simple phone services via the internet. This system integrates with our other systems making reporting and logging of calls a breeze. Customer service is always on point when we need assistance. You can not go wrong with TD and we highly recommend.

Talkdesk Feature Ratings

8.0
Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
9
Click-to-call (CTC)
7
Warm transfer
9
Predictive dialing
6
Interactive voice response
7
REST APIs
8
Call scripts
Not Rated
Call tracking
8
Multichannel integration
9
CRM software integration
9
8.3
Inbound call routing
9
Omnichannel inbound routing
Not Rated
Recording
9
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Talkdesk

20 - Wholesale and customer service are the main uses in our company.
  • Customer Service
  • Wholesale
  • Automated answering system
  • Integrates with shopify
We love using TD and will continue to use it in the future.

Comments

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