ONE OF THE BEST TOOL IN THE MARKET, JUST AWESOME!!!
November 17, 2021

ONE OF THE BEST TOOL IN THE MARKET, JUST AWESOME!!!

Eshan Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk to connect to our clients in the US and it is being used across the whole organization. It has solved the issue of connecting with clients across different countries. It has been a very useful tool for the entire organization and the best part is there is no latency. UI is amazing and is very simple to use. I highly recommend it to everyone and believe me you will not regret it!

Pros

  • Amazing voice clarity
  • Easy to use
  • Bold and simple UI

Cons

  • Mute button does not work sometimes
  • Call transfer option will be cherry on top
  • Some US no.s go engage, an update should fix this
  • Reduced handling time
  • Increased my productivity
  • Increased first call resolution
I am using Talkdesk throughout my working hours in my organization and Talkdesk has made my work easy and has increased my productivity at my workplace. Amazing UI and it has helped up my speed up my work. It is one of the most trusted applications that I would really like to recommend to everyone.
The speed of this application is marvelous. It has helped me speed up my work and helped me in finishing my tasks on time. This application does not lag at all. You will not regret your decision of using this application and it is one of the best ones available in the market!
Talkdesk provided me support throughout my working hours in my organization as it helps me in connecting with my client. I have not faced any issues reported by my clients on call clarity and not able to hear me. Talkdesk helps me in managing my work efficiently and effectively at my workplace.
There is no comparison of the above-mentioned products as they are nowhere near the features that Talkdesk provides. Talkdesk has a unique UI which is very helpful and is easy to use. There are no random disconnects and voice clarity is exceptional as compared to the other products mentioned here.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Zendesk Chat (formerly Zopim), Darwinbox, Slack
When I have to connect with my client outside the country and I don't have any other means to do that, is when the Talkdesk comes into the picture. I am using Talkdesk throughout my working hours as I am required to use it to get my work done. After a year and a half of experience, I can tell you that you can trust Talkdesk.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Click-to-call (CTC)
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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