Talkdesk is that you
November 19, 2021

Talkdesk is that you

John052816 Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is an amazing asset to those who work in the customer service field! Talkdesk has been a tremendous help with ensuring all calls are coming through and we have had no issues with connectivity. I would 10/10000 recommend for others to use this company! I haven't had any issues with using this app and will continue to live by it

Pros

  • Connectivity
  • User Friendly
  • Training

Cons

  • none
  • none
  • none
  • NPS Scores
  • CSAT
  • Retention Rates
Talkdesk is very easy to use and they even have a training program to assist with getting to use Talkdesk. I love the way it has been so easy to train others on and also the amount of traffic it can take is so amazing not a signal lost
The speed is super duper fast and not a single interruption. I advise getting them with quickness and never looking back. Talkdesk is a blessing in disguise and wouldn't have it any other way. I know I'm repeating myself but I honestly believe in Talkdesk!!!!!!! Thank you for this blessing
Talkdesk provides exceptional support with the amount of call flow that we have coming in. It has not crashed not at all and is very reliable to the t. I have never seen a site that can keep track of the calls and track all the data with it at the same time
Talkdesk stacks up against any app I have ever used because there is no amount of traffic that Talkdesk cannot handle. Talkdesk has always come out on top and can't wait to continue to use this app and watch it grow and blossom into something even better. This site will always be my number 1 go to

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is well suited we take about 1,000-2,000 calls a day and it has never crashed on us. We have never seen any site quite like this one. Talkdesk is truly a blessing in disguise because without it we would not be able to function. Thank you Talkdesk!!!

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Talkdesk

100000 - THEY REPRESENT THE BEST OF THE BEST AND I WOULD DEFIENTLY SAY USE THIS APP AND NEVER LOOK BACK GET RID OF ALL THE OLD APPS. TALKDESK IS AMAZING AND I WOULD RECOMMEND TO EVERYONE WHILE SCREAMING TO THE TOP OF MY LUNGS. THEY HAVE SHOWN SO MUCH CHARACTER IN A SMALL SITE

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