Declare Talk desk , a synonym of best software
November 19, 2021
Declare Talk desk , a synonym of best software

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk to make international calls to our abroad-based customers. In our organization, it is used widely by the international sales Teams and customer service and experience Teams. Talk desk provides us the ease to connect with our international customers. It is easy to use which provides us the advantage to clearly understand our customers needs and helps us to provide them a resolution for their queries and concerns
Pros
- Calling
- Documentation
- Call recording
- Call record
Cons
- Lagging issue
- Sometimes hangs up
- Very few call drops
- Increased international connectivity
- Increased customer satisfaction
- Reduced TAT time
- Increased agent productivity
During my working shift, I once faced issues while using Talkdesk where the real reason behind me not being able to use Talkdesk was the slow internet connectivity, however during those time as well with Talkdesk I was able to make calls and complete my assigned duties of providing our customers the resolutions
It is not we the employees who decide what software to use but ever since Talkdesk has been introduced by our organization to the employees working in the international markets, talk desk has proved to be a value-added advantage with it’s better performance in terms of quality service it delivers making it the best implementation choice made by our organization so far
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Comments
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