Declare Talk desk , a synonym of best software
November 19, 2021

Declare Talk desk , a synonym of best software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk to make international calls to our abroad-based customers. In our organization, it is used widely by the international sales Teams and customer service and experience Teams. Talk desk provides us the ease to connect with our international customers. It is easy to use which provides us the advantage to clearly understand our customers needs and helps us to provide them a resolution for their queries and concerns
  • Calling
  • Documentation
  • Call recording
  • Call record
  • Lagging issue
  • Sometimes hangs up
  • Very few call drops
  • Increased international connectivity
  • Increased customer satisfaction
  • Reduced TAT time
  • Increased agent productivity
I have been using Talkdesk for a long time now and I can undoubtedly say this is the best calling software an organization can provide to their employees, Not only does Talkdesk help employees to connect faster with the international customers while keeping voice quality in mind but it also helps the agents to keep a track on their calls easily making them more productive at work.
Using Talkdesk is as easy as the word easy brings an imagination in our mind. The features are not only easy to understand but also save time. Gone are the days when making international calls used to be a time-consuming task. With Talkdesk’s implementation, we feel ourselves to be 1 click away to connect with [our] clients who [is] based abroad. Just a bit of practice and one is ready to understand the methodology of using Talkdesk
During my working shift, I once faced issues while using Talkdesk where the real reason behind me not being able to use Talkdesk was the slow internet connectivity, however during those time as well with Talkdesk I was able to make calls and complete my assigned duties of providing our customers the resolutions
It is not we the employees who decide what software to use but ever since Talkdesk has been introduced by our organization to the employees working in the international markets, talk desk has proved to be a value-added advantage with it’s better performance in terms of quality service it delivers making it the best implementation choice made by our organization so far

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

The organization [that] are serving the international client or providing services to international customers should undoubtedly use Talkdesk to connect with them. Not only is Talkdesk easy to operate but it provides an amazing quality experience in terms of connectivity, clarity in voice, and easy [understanding of] the way to use it.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
Not Rated
Click-to-call (CTC)
10
Warm transfer
Not Rated
Interactive voice response
10
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
10
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated