TeamViewer is a great option for supporting end users in your environment
August 29, 2019

TeamViewer is a great option for supporting end users in your environment

Alan Gadbois | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used in Support for folks who have non-network joined machines.

Pros

  • Ease of use.
  • Ease of implementation.
  • Admin Rights.

Cons

  • Making support's user password resets easier.
  • It has been an improvement to our business, as support is now easier.
TeamViewer is much better than the above products, as it does a better job with support.
It was great for supporting users and viewing what is going on in a computer. It allows for a great amount of control on user systems, and admin support is easy.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
10.0
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Session record
10
Annotations
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Support

Updates come regularly, and the management of admin users is done completely on our end. It's very nice and easy to use and implement.

Using TeamViewer

It's very easy to use and quick to set up. Implementation was great as well.

Comments

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