Fantastic, fully featured remote assistance platform
April 07, 2021

Fantastic, fully featured remote assistance platform

Billy Votta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We used TeamViewer as our primary way to support users across the enterprise. Many sites did not have local IT staff and many work on the road. TeamViewer enabled our ability to remotely administer PCs and support users regardless of where they were in the world. Its chat features allowed us to interact with them as well and its monitoring features allowed us to know which systems were at risk (disk space low, firewall off, etc.).

Pros

  • Remote administration
  • Ease of deployment
  • Options like remote printing and ad-hoc VPN are quite helpful

Cons

  • Fewer ads; when you pay for something you shouldn't keep seeing ads when closing sessions.
  • More control over what machines should raise what alerts would be nice, especially without additional licensing.
  • A cheaper license for home users to remote into at-work desktops without having every feature techs get would be nice too.
  • For Nelipak, it was literally required to have something like this; going without was not an option.
  • The ability to give vendors access to key equipment saved airfare and in-person hourly rates, literally thousands of dollars an instance.
  • It especially made our remote workers feel closer to the IT department, as they could initiate a chat with us at any time.
Nelipak had a pre-existing relationship with TeamViewer, so it was a no-brainer. I also use TeamViewer in my personal IT consulting practice exclusively. AnyDesk is a close second; it's founded by former TeamViewer folks, so that isn't surprising. My current job uses Dameware Remote Everywhere because of other SolarWinds products in use for helpdesk, so integration was easier than migrating the whole company. I still use TeamViewer for employees at home--a big thing last year with COVID forcing many folks to use their home computers for work. It's just easier to tell them to go to TeamViewer.com and download it there than have to bring their computers in or trust some installer we send them. Being an established brand with their own site was key for home users to trust it even on their old Macs.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

SolarWinds Dameware Remote Everywhere (DRE), LastPass for Business, VMware Horizon (formerly VMware View)
TeamViewer works great on any platform, although I've not tried using it in a non-persistent VDI environment (may work fine, may junk up the address book with offline machines that never come on again). Whether for the enthusiast or the fully fledged IT department, TeamViewer is a phenomenal choice. Many features, decent development cycle, ability to work even on Android and iOS--all great strengths.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

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