TeamViewer: Great for remote helpdesk assistance.
June 25, 2021
TeamViewer: Great for remote helpdesk assistance.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is used by the whole organization to address small and large issues with both Mac and Windows computers. This has become increasingly valuable because we have a growing number of employees working from home. We work with users and are able to solve most problems by using TeamViewer to remote into user computer.
- Remote connect to users computer.
- File transfers to remote computer.
- Managing computers within the environment.
- We have had difficulty verbally communicating with users over TeamViewer. We have implemented a 3rd party communication tool in order to solve the issue.
- TeamViewer does not always keep the assigned policies.
- Needs a better way to automatically connect to users on LAN.
- TeamViewer is more user friendly. We spend less time trying to help users initiate the remote control.
- Remoting into user computers has decreased the amount of time spent on solving smaller issues.
LogMeIn Rescue was difficult for our users to use. We had to spend the first couple of minutes, averaging 5 minutes a user, getting them connected.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
We have been able to install TeamViewer host on all our users computer, associate the computer with a TeamViewer group, and assign a TeamViewer policy without having to physically be at the user's desk.
We have multiple departments in our office building from HR to a health department. We use TeamViewer to connect to all of the various departments.