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TeamViewer - The Easy and Secure Remote Access Software of Choice
Updated July 19, 2022

TeamViewer - The Easy and Secure Remote Access Software of Choice

Tyler Twitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used to allow access to systems that we don't want or can't have open the usual ports for RDP or another built-in application for gaining remote access to systems. In this time of pandemic and working [remotely] at home or another location it is imperative to be able to access applications and systems remotely, but securely and with little hassle.
  • Remote access to servers with an at terminal like experience
  • Easy access to multiple systems with little setup and hassle
  • Secure communication with multifactor authentication
  • The interface can be a little confusing to start with, but a little invested time overcomes this
  • Better organization for using with multiple systems
  • It is a solid program with few faults I can think of
  • Remote access is crucial for remote management in our business
  • Time savings from having access to multiple servers at once
  • Multi-user support sessions is a game changer
Honestly, we use both products, but for those instances where we do not have a VPN tunnel to our remote sites or datacenters, TeamViewer is a great option for remote access. The product offering is well developed, mature, and had a large host of features that makes it a program that I love using.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

When VPNs are not available and remote access to servers or other systems is needed TeamViewer is a great option for its ease of setup and its simplicity for accessing remote systems. The interface is well laid out and with a little time investment becomes simple to navigate. Not really ideally suited for large implementations, but I have only ever used it for accessing a handful of systems.

TeamViewer Feature Ratings

Remote Administration
8.9
Screen sharing
8
File transfer
10
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Centralized management dashboard
8
Session record
9
Multi-platform remote control
9

Using TeamViewer

I feel like Teamviewer has a good interface and I enjoy using the product. The only complaint I have is while trying to connect to a remote server I do get confused some some of the options of remote control as one will only work if you have save your credentials. The fine pring of the Remote Control options does indicate the difference, but it not immediately intuitive without some experience with the product. Once I have access to the remote machine the interface is pleasant and easy to use, much the same as sitting in front of the computer.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Navigating within the remote terminal. Functions close to being in front of the console
  • File transfer useful, though feels slow, but handy when needing files retrieved securely from a remote server.
  • I appreciate and rely on the security required to connect to remote machines giving me confidence the data is secure.
  • Having more that a few remote systems could be challenging to manage
  • The Remote Control options can be confusing about which action to use, but overcome with a little experience.
  • No other items come to mind, I enjoy using TeamViewer
Yes, but I don't use it