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TeamViewer... A Powerful Solution in the age of Remote Workers
Updated July 19, 2022

TeamViewer... A Powerful Solution in the age of Remote Workers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer at our company as a way for our Information Technology staff to be able to access our remote workers to assist with their technical issues. TeamViewer addresses this need perfectly with a solution that allows us to remote in and resolve issues without the need for the end user to open ports in their router.
  • Remove desktop.
  • File transfers.
  • Support chat.
  • Ease of access to remote machines.
  • It could be easier to tie TeamViewer into an Active Directory like Azure Active Directory.
  • It would be nice to be able to change the TeamViewer ID of a saved computer if a reinstall occurred instead of having to recreate the connection.
  • Have a way to remote monitor a desktop without the end user's knowledge.
  • TeamViewer has had a very positive impact on our business as it has allowed us to move to remote work when the pandemic hit. This allowed us to remain fully committed to our customers without having to stop all business transactions.
  • TeamViewer has also allowed us full access to all our systems without the need to maintain a VPN.
  • With TeamViewer, there is no delays when connecting with our end users so their productivity remains constant and all their issues are resolved far faster than having to travel throughout the buildings to resolve issues.
We have tried several solutions like ConnectWise, RDP and VNC. TeamViewer by far was the most robust solution that we have used. It provides a seamless chat, ftp, and remote control of a remote system all from a single connection. While some solutions like RDP and VNC are free, they require ports to be opened on firewalls which provide avenues of attack that aren't available when using TeamViewer.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer is very easy to implement on any device. You are able to connect to a remote machine from a phone, tablet or any computer. You are also able to remote control any windows or Linux system flawlessly as if you were sitting at a keyboard, mouse and monitor directly connected to that remote system.
We have not taken advantage of these solutions but we are currently evaluating if we should invest the time into implementing one or more of these security features. We will be looking at the feasibility and costs to implement single sign-on but we may end up going with the two factor authentication.
PowerApps, Microsoft Power Automate (formerly microsoft flow), Microsoft 365 (formerly Office 365)
TeamViewer is well suited for Information Technology helpdesk departments that need to remote into machines or servers without being in the same location as the machines. This is a benefit for large organizations that span countries or even the entire world. TeamViewer is less suited for a way to remote monitor an end user as the end user receives a box in the right corner of their screen that lets them know someone is connected and who it is that is connected to their machine. They have the ability to close the connection which at times is a cause for frustration when you are in the middle of working on their computer and they close the connection on you.

TeamViewer Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
7
Instant message
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Multi-platform remote control
10

Using TeamViewer

I use Teamviewer on a almost daily basis to assist our users across the country with any software, questions or issues that they may have. Teamviewer is a great solution for remote access and has many features that just add to the wealth of the tool. We have tested many tools over the years but Teamviewer has by far been the most versatile.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • File Transfers
  • Chat while Assisting
  • Remote Access
  • Bios access is non existent but this is pretty standard on most remote access systems.
  • I wish they had stealth viewing options built into Teamviewer
Yes - The mobile interface works very well. I do wish that the mobile interface would allow you to keep the remote access connection open while switching to other applications on the mobile device but this may be a limitation of the mobile device instead of Teamviewer. I do however like how the on screen keyboard gives all of the keys that you could possibly need to be able resolve any issue.