My remote desktop tool of choice is TeamViewer
February 21, 2022

My remote desktop tool of choice is TeamViewer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer to view and assist people with tasks on their computers from a remote location. This has proven invaluable with the less tech savvy folks that tend to panic when something unexpected pops up on their screen. We get a call and set up a TeamViewer session over the phone.
  • Easy to start a TeamViewer session.
  • Simple controls that don't get in the way when remotely assisting.
  • Cross platform support is great.
  • Pretty solid tool overall. No glaring areas needing improvement.
  • Reduced need for travel to client site.
  • Faster resolution of client issues.
TeamViewer is a known commodity as such no other Remote Desktop access tool was seriously considered.

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?


TeamViewer implementation went smoothly. It is a robust and easy to use tool. No complaints with ease of use, set up, or performance.
We have not taken advantage of these security features as of yet, but it's nice to know that these advanced features are available should we need them in the future.
TeamViewer is a great tool for remote support on multiple platforms whether you need it professionally for customer support or to help your aging parents figure out what's going on with their "computer machine". It is simple enough for even a highly computer illiterate person to download and initiate a TeamViewer session with minimal over the phone guidance.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Multi-platform remote control
Not Rated