Fast Remote Software
January 10, 2024

Fast Remote Software

Sebastian Mejia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I need to login some end-user computers remotely to assist them in general helpdesk issues like printing problems, issues related to integrations between specialized software (like accounting and tax programs and PDF software for document printing, form filling, signatures, etc.), issues with web browsers when it comes to fill out forms, sign documents, etc.

Pros

  • Fast remote access on slow Internet connections
  • File transfer
  • No password remote access when integrated with RMMs

Cons

  • Remote printing
  • Slow remote access with multiple monitors
  • The tab showing somebody is accessing the end-user computer can be easily dismissed resulting on closing the remote session
  • Assist multiple users at multiple locations at the same time
  • Help users outside business hours
It took just a few days and service tickets since installation can be easily done in domain enviroments
TeamViewer has better remote session performance. It has fewer setup options, so it is easier to configure.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

It has well documented steps for installation and it can be done without user interaction.
We have not implemented any of those features as it is used primary for remote access of users' workstations and helpdesk.
It is pretty fast when it comes to access remote computers on slow Internet connections.

When integrated with RMM software, you do not to remember the end-user TeamViewer password that TeamViewer generates every 4 hours.

TeamViewer tends to crash on Windows Server machines and it will show the servers as offline when they are not.

Remote printing is not as reliable as with other remote access software like LogMeIn.

It is slow when using multiple monitors

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
5.0
File transfer
8
Instant message
Not Rated
Access to sleeping/powered-off computers
2
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello Sebastian, Thank you for choosing TeamViewer as your choice of user-friendly remote access solution! We want to help you with the function of Remote Printing. In the TeamViewer Community, there are Knowledge-Based articles available: Use Remote Printing - https://community.teamviewer.com/English/kb/articles/4605 and Troubleshooting for Remote Printing - https://community.teamviewer.com/English/kb/articles/9013. Hope you find the articles useful and help to improve the experience with Remote Printing. At last, we invite you to share your questions with millions of TeamViewer users from worldwide in the TeamViewer Community (https://community.teamviewer.com/). Wish you a beautiful day! Best, Ying/TeamViewer
  • Sebastian Mejia | TrustRadius Reviewer
    Sebastian Mejia
    commented 2 years ago
    Thank you, Ying! I'll be sure to check it out. As a technical user, I'm more patient with those kind of issues but end users have zero error tolerance and often got frustrated right away. Have a wonderful day!

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