Teamviewer just delivers
January 11, 2024

Teamviewer just delivers

James Guerra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I actively use Teamviewer to remotely assist not only company employees with technical issues, but the members of our business as well. I remote in to their systems as required on an almost daily basis (for different members across the country) to install software, and remotely troubleshoot.

Pros

  • Remote access
  • Quickservice application for easy connections
  • Session codes that can be emailed to users

Cons

  • The new user interface is rather large, and to easily see everything you have to maximize the app or have a large screen
  • New application was crashing on previously installed hardware, only resolved when I upgraded to another PC
  • I have never had to travel to ANY of the hundreds of locations we service to install/maintain OUR software BECAUSE of Teamviewer
  • Server work is as seamless as being there
  • The ability to send key commands THROUGH the connection is key, especially in MY field.
Because of the ease of use in the UI and the familiarity.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

10, install and run
No we have not used the above features
One hundred percent would recommend. I have used others and the ease of use and familiarity of the UI keeps me coming back every time. I have tested the others and there is a comfort to using Teamviewer since I have been using it since its inception. My supervisor and the CEO of my company asked if I wanted to keep it when renewal time came up and i was adamant that we keep it.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
7.8
File transfer
10
Instant message
6
Access to sleeping/powered-off computers
5
Session record
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello James, We are pleased to know you have chosen TeamViewer for your remote access solution and we appreciate your recommendation!! We would like to hear more about your feedback and experience using a new interface. Kindly share your feedback via the Feedback button at the bottom left of the new interface, or contact our support team to discuss options regarding the new interface: https://www.teamviewer.com/en-us/global/support/customer-support/ We appreciate your understanding and support. Best, Ying/TeamViewer

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