Item: TeamViewer
Rating: 10
Author: James Guerra

Use Cases and Deployment Scope

I actively use Teamviewer to remotely assist not only company employees with technical issues, but the members of our business as well. I remote in to their systems as required on an almost daily basis (for different members across the country) to install software, and remotely troubleshoot.

Pros and Cons

Remote access
Quickservice application for easy connections
Session codes that can be emailed to users

The new user interface is rather large, and to easily see everything you have to maximize the app or have a large screen
New application was crashing on previously installed hardware, only resolved when I upgraded to another PC

Return on Investment

I have never had to travel to ANY of the hundreds of locations we service to install/maintain OUR software BECAUSE of Teamviewer
Server work is as seamless as being there
The ability to send key commands THROUGH the connection is key, especially in MY field.

Alternatives Considered

Cisco AnyConnect and ConnectWise ScreenConnect

Because of the ease of use in the UI and the familiarity.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Ease of Implementation

10, install and run

Security

No we have not used the above features

Likelihood to Recommend

One hundred percent would recommend. I have used others and the ease of use and familiarity of the UI keeps me coming back every time. I have tested the others and there is a comfort to using Teamviewer since I have been using it since its inception. My supervisor and the CEO of my company asked if I wanted to keep it when renewal time came up and i was adamant that we keep it.

Teamviewer just delivers

Overall Satisfaction with TeamViewer