Using TeamViewer for Secure Connectivity - The best tool out there
January 12, 2024

Using TeamViewer for Secure Connectivity - The best tool out there

Eldhose K Shibu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewerin our company to solve many problems related to remote
access. Our team is constantly in move and there are times when we need
to remote into our PC's and other devices located on various locations.
TeamViewer is best reliable to remote in to fix some issues and had to
do it in real time. All our troubleshooting and issue resolution for
remote locations are done using TeamViewer.
  • Easy remote in
  • Faster connection
  • Easy to setup
  • Able to save remote devices easily
  • Initial setup is difficult in old computers
  • Needs to update constantly
  • Support is minimal in some cases
  • New UI is not easy to use
  • Easy to fix as we do not need to travel
  • Tech can able to fix the issues in real time
  • Easy to remote in from any devices to any devices
  • Easy to setup in modern systems
By using TeamViewer we have seen a big reduction in cost to travel to the locations since its easy to remote in and fix the issues.
AnyDesk is good if you use only Windows machine, but since we use a hybrid OS environment we find TeamViewer works well as it is super easy to setup and deploy the tool on any machines. We also like the way TeamViewer works. Also with Microsoft Teams, it is not that easy to take control.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

I would say 9 since the implementation was super easy for our new systems but was had for the legacy systems. I would say TeamViewer works well and is easy to control the newer PC's and other systems but it is difficult to control the old ones. Also since there is updates coming very often its really hard to push the updates in all machines.
Yes, We used the SSO feature and we made it compatible with HIPAA
through TeamViewe. I would really like the way this application works
and makes our life easier. Also aligning our security practices with the
highest levels of data protection and regulatory requirements.
TeamVieweris well suited when we work in a time critical environment and needs to address the issue quickly as possible. Also its well suited if we need to remote into multiple systems at the same time to fix issues. TeamViewer is also much helpful if you need to push updates or file transfer from one system to another.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
9
Instant message
8
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
8
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Centralized management dashboard
9
Session record
8
Monitoring and Alerts
8
Multi-platform remote control
9