TeamViewer enables IT teams to extend their ability to easily support users
January 11, 2024

TeamViewer enables IT teams to extend their ability to easily support users

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

The main use case of TeamViewer is to remotely access users' computers, whether they are working from home or at a different location within the office. It enables our IT group to quickly see an issue and find a solution, or install an update without having physical access to the computer.

Pros

  • Remote access
  • Remote control of users computer
  • See who's computers are online and accessible

Cons

  • Windows app vs. chrome app is a bit confusing
  • Multi-monitor support
  • Clarity to user when requesting access
  • Saves ten+ hours per month across the group in terms of travel time
  • Enables better support of users working from home, which could save on office space
  • Allows for visiblity to users logged in which could allow you rudimentary tracking
Immediately as it reduced the need for visits, the biggest hurdle is internal adoption of non-in-person visits.
Far more robust than the other basic options we've used as this is meant for a corporate environment where it supports multiple devices and users. The general device management is helpful and it is less taxing on computing resources to use as compared to things like Teams or Chrome Remote Desktop.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Wasn't involved in initial implementation.
We utilized single sign-on to ease users' ability to access the application. We do care about security and thus multi-factor authentication is a valued attribute of any application we choose to implement in our organization.
Well suited where you need to be able to access and control a users' computer. Ideal where you want to be able to centrally manage computers which you need to routinely access vs. requesting a login code.

Probably overkill when you only need to access a single computer or do so irregularly. In these cases Teams or Chrome RDP would likely suffice.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
5.0
File transfer
8
Instant message
6
Access to sleeping/powered-off computers
1
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello TeamViewer user, Thank you for sharing the great feedback about TeamViewer and we are thrilled to know that TeamViewer become a powerful tool for remote control connections! We would also like to share the Community article about multi-monitor support with TeamViewer - https://community.teamviewer.com/English/kb/articles/28069-use-multi-monitor-support. Feel free to check out the feature and leave a comment in the discussion forum! We would love to see you there in the Community! Best, Ying/TeamViewer

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