Item: TeamViewer
Rating: 8
Author: Verified User

Implementation Rating

Very straightforward. No advanced support required to setup

Use Cases and Deployment Scope

We use TeamViewer primarily for Remote support by the IT helpdesk. We use TeamViewer to support end users with all types of workplace related issues and questions. Our support department uses this as their primary remote support tool, remotely connecting to users. The general consensus is that this tool suits our needs very good.

Pros and Cons

Secure connection
Ease of use
Stable

Requires knowledge to prevent security issues (leave session open/unattended)
Users can sometimes be a bit overwhelmed
Integration with teams

Return on Investment

Supports remote working whilst providing adequate support

Alternatives Considered

We did jot review alternatives at the time of purchase

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Ease of Implementation

Straightforward. End users require some support on first usage

Security

Limited use. We do not explicitly look for these advantages

Other Software Used

TOPdesk, LeanIX Enterprise Architecture Management (EAM), LeanIX SaaS Management Platform (Cleanshelf)

Likelihood to Recommend

Tool is good, but market is becoming more and more competitive. We see especially users reaching out to us via Teams that do not see the need for additional tools. Teamviewer however fits better for the cases from an IT perspective. It is therefore for us from our IT department not a current need to change. Pressure is increasing however

Solid tooling

Overall Satisfaction with TeamViewer