Solid tooling
January 19, 2024

Solid tooling

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Very straightforward. No advanced support required to setup
We use TeamViewer primarily for Remote support by the IT helpdesk. We use TeamViewer to support end users with all types of workplace related issues and questions. Our support department uses this as their primary remote support tool, remotely connecting to users. The general consensus is that this tool suits our needs very good.

Pros

  • Secure connection
  • Ease of use
  • Stable

Cons

  • Requires knowledge to prevent security issues (leave session open/unattended)
  • Users can sometimes be a bit overwhelmed
  • Integration with teams
  • Supports remote working whilst providing adequate support
We did jot review alternatives at the time of purchase

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Straightforward. End users require some support on first usage
Limited use. We do not explicitly look for these advantages
TOPdesk, LeanIX Enterprise Architecture Management (EAM), LeanIX SaaS Management Platform (Cleanshelf)
Tool is good, but market is becoming more and more competitive. We see especially users reaching out to us via Teams that do not see the need for additional tools. Teamviewer however fits better for the cases from an IT perspective. It is therefore for us from our IT department not a current need to change. Pressure is increasing however

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
5.5
File transfer
7
Instant message
8
Access to sleeping/powered-off computers
2
Session record
5
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hi TeamViewre user, Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

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