TeamViewer - Excellent for small business
January 19, 2024
TeamViewer - Excellent for small business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer to mostly to connect with our small to medium business clients, but also the occasional enterprise client. The interface for us is excellent, but what makes it really great is the ease of downloading a single use version with our clients. Often they don't exactly have the skills needed to facilitate a remote login on their computer. We have never run into an error with the version we are using and it blows the client away when we remote in and help them on their computer. The most common use for us is to help load drivers on our clients' computers or to allow us to remote into another device that resides on their network. Without TeamViewer there would be no access without driving (often hundreds of miles).
- Ease of downloading single use for end user
- tracking all clients through login screen
- open new cases
- put customer at ease when logging in remotely
- Streamlining existing clients
- integration into outlook
- when a user has multiple screens, being able to see all at once rather than having to scroll through to find what you're looking for
- Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
- Immediate satisfaction from our customers has greatly increased
- We now have a significantly higher amount of time available in the office to work on pressing issues.
We've tried a few other Remote login services. We've found that TeamViewer is the easiest for us to use as a team, but maybe more importantly, its easier for our customers to install in for an on demand meeting. Additionally, we've found that it's easier for us as a team to manage our open cases through TeamViewer's interface as opposed to other solutions.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
This is not applicable to us. We have not needed to use these features. Though, as our customer base is increasingly aware of compliance issues, we will continue to evaluate our necessity for it. We've always tried to keep security in mind in everything we do in our business so we look forward to exploring these features as we need.