1. Home
  2. Remote Desktop Software
  3. TeamViewer Reviews
  4. User Review of TeamViewer
Powerful remote access but with some issues.
Updated January 19, 2024

Powerful remote access but with some issues.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer to provide technical support to some of our customers.
  • Provides system level access to client PCs.
  • Provides unattended access.
  • We can reconnect after a reboot.
  • Needs a compatible version.
  • Needs to be installed on both connecting systems.
  • There's no free client version.
  • Useful for unattended access saving onsite visit.
  • We can remotely restart systems, reducing manpower usage.
  • Multiple user options, enabling good collaboration.
We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access.
LogMeIn Rescue, Zoom, Skype for Business (formerly Lync)
TeamViewer, if available on both connecting systems, is the best remote access service. It is particularly suited when multiple people are actively looking at the remote system.

TeamViewer Feature Ratings

Remote Administration
8.4
Screen sharing
10
File transfer
5
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

TeamViewer Security and Support

Our company has purchased Teamviewer perpetual license and we use it for assisting several of our customers. Teamviewer is one of the best remote supprt application as it is very convenient to use particularly in unattented remote access, file transfers, reconnecting after remote system boot. It also has chat and audio connection feature which makes it a completely standalone desktop sharing utility. It also allows multiple people to connect remotely to the same system and work on it with minimum lag which is not available on all competing applications.

Using TeamViewer

Technical and clinical support.
3 - IT experts.
  • Remote support
  • Unattended access
  • Shared multiple user simultaneous access and support
  • Unattended access is useful to provide software installations across geographical boundaries.
  • Just in time support while customer is on phone call.
  • Product demonstration by simultaneous logging with the customer and sharing the screen.
  • It would be nice if we can schedule the Teamviewer sessions in advance.
  • Integration with our CRM system will be helpful
I am not sure how the company management will decide. I have no say in the renewal of software licenses.

Using TeamViewer

Remote access is the best feature that I like. It is very easy to use and sharing the screen is also a breeze. The only need to download the full version on both side is not appreciated by several customers.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • using the remote access
  • Rebooting the remote system and reconnecting
  • FIle sharing
  • setting up the remote access the first time.