Singing the Praises of TeamViewer!
January 29, 2024

Singing the Praises of TeamViewer!

Jeff Terrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We struggled a little with cross organization implementation, but most of that was on our end.
We leverage technology at multiple levels in our organization, and the need to remote in and have others remote assist is often time-sensitive. We need a cross-platform ease-of-use solution for such applications, and TeamViewer is superior!
  • Cuts through permissions, firewalls, and other restrictions that other software often cannot get through.
  • Responsiveness of TeamViewer is nearly as real-time as the actual workstation.
  • Mirroring hardware and resolution is superb.
  • The ability to easily chat while remote assistance is active is also invaluable.
  • My primary hindrance for using TeamViewer as a tech decision maker is the price points of the subscription.
  • There have also been a couple challenges for functionality on Mac due to OS updates or TeamViewer updates.
  • The requirement of remote computers to log in with the organization or individual’s login has also been a challenge…especially when passwords change.
  • Allows us to avoid downtime.
  • Allows less experienced users to get support from anywhere.
  • Mobile remote assistance is invaluable.
Hands down TeamViewer is the easiest to use and most robust remote solution.

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Only two-factor. And it has worked great!
The ability to work, regardless of the level of experience of the users is quality number 1!

TeamViewer Feature Ratings

Screen sharing
10
File transfer
8
Instant message
10
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Centralized management dashboard
8
Session record
10
Monitoring and Alerts
9
Multi-platform remote control
10