Item: TeamViewer
Rating: 8
Author: Eugenio Fajardo

Implementation Rating

The process was very straightforward. Implementation was quick and the only concerns were specific to some administrative configurations. Once those configurations were done, the process of deploying to the users went smoothly. Some recommendations in the deployment process to avoid some details and delays could be sure to have the latest operating system security updates.

Use Cases and Deployment Scope

In this era of remote work or home office, all organizations need tools, technologies and applications that address different aspects of this work, such as security, resilience or availability. In our university, the use of applications or platforms to connect remote workstations was fundamental during the pandemic. Now the home office continues to be present in different areas not only administrative but also academic. TeamViewer in certain cases functions like an alternative of our main platform of remote work.

Pros and Cons

Easy to use for novice users
Highly secure in the complex context of remote work
Most of the communication functions for remote control in this type of application
Easy acquisition process for enterprise environment

More intuitive client application
Simplify the user interface
Get more options to meet network requirements for users with low or stable connectivity

Return on Investment

It is a good investment for alternative remote solution for home office workers
Significantly reduce the cost of remote connectivity infrastructure at remote headquarters.
Short learning curve, which means low cost of investment in capacity for use and administration

In six months is a good time to see benefits of investments in this kind of technologies, since home office o weekend trobleshouting incidents attendance.

Alternatives Considered

AnyDesk, LogMeIn Pro by GoTo and VNC Connect

In the various tests we conducted for about a month with ten users with different roles and responsibilities, TeamViewer scored best in all parameters of our evaluation matrix. Cost/benefit and ease of use were the highest rated. All applications suffer a lot in Internet bandwidth requirements, but TeamViewer was in the average.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

Yes, as part of our ecosystem of SSO we use the services of Microsoft Entra ID with the possibility of controlling the duration of application functionality, certificates for communication, roles and functions of users by Active Directory security groups. And as part of the process of identity management and security minimum levels of authentication, we implement MFA (multifactor authentication) in all users using external applications.

Other Software Used

Microsoft 365, Microsoft Teams, IBM Video Streaming, Citrix DaaS

Likelihood to Recommend

We recommend using TeamViewer as a secondary plan for remote connection, as a VPN to a remote work network for user computers. However, not all use cases apply. For example, TeamViewer is not the best solution for remote connections of high-privileged computers in a corporate network; there are more robust software and solutions with higher security. TeamViewer is a very good solution for connections that don't require a high workload in the remote session. It works very well for remote support of users who have simple problems that can be solved in a few minutes. This application requires very stable and good Internet connection, so it should be considered.

One of the best remote tools

Overall Satisfaction with TeamViewer