TeamViewer - a great time saver
February 06, 2025

TeamViewer - a great time saver

James Mathias | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I use TeamViewer for remote administration of user's computers. This avoids unneeded travel and time when addressing issues. Elevation of rights works well when needed, as long as I use Windows auth rather than TeamViewer's password. I use file transfer and it is very easy to accomplish.

Pros

  • Elevated access
  • File transfer
  • Reboot with auto reconnect

Cons

  • Ability to copy/paste passwords from host to target computer, especially when using LAPS
  • I am not a fan of the new interface
  • Group management within the client rather than from web console
  • Time saving
  • Immediate results
Unsure, not involved with the budget, but I personally have benefitted from time savings, unnecessary travel, and client satisfaction
I personally prefer TeamViewer because of the added features, i.e. remote reboot with auto reconnect. TeamViewer Host also provides unattended access if required.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Two factor with Duo. Single sign-on is too expensive for our use.
Remote troubleshooting when time and distance is a factor is the perfect solution.

Elevation of rights, if not done a specific way, causes remote control of mouse to be lost.

TeamViewer Feature Ratings

File transfer
9
Instant message
7
Access to sleeping/powered-off computers
10
Session record
Not Rated
Not Rated

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