Solve your user's problems and never have to leave your desk!
January 11, 2024
Solve your user's problems and never have to leave your desk!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
I use Teamviewer almost exclusively to provide remote support for users of the small family of niche tax software applications that we author. Very frequently, if a user is having trouble with something, it's FAR easier to diagnose and fix when we can actually SEE the problem (versus just talking about it on the phone). Teamviewer allows us to do that pretty easily.
- Brand familiarity - I find that even if one of our users hasn't used Teamviewer before, they've heard of it.
- General ease of use - having a user to load and execute the quick support module on their end (for me to remote in) is pretty straightforward.
- Connection visibility - the remote user knows when I'm connected - and when I'm not.
- It seems that I've had previous trouble with users trying to load the quick support module only to find that their machine already had Teamviewer installed. It would be nice if the full install and the quick support modules were unaware of each other.
- As one who has used Teamviewer for a while, the 'new interface' was (is) pretty confusing. I find myself switching back to the old one regularly when I can't find something I'm looking for in a hurry.
- Definitely time savings - diagnosing and fixing a user problem is MUCH easier when we can SEE it.
- Customer perspective - it makes the US look good when we can solve their problems remotely.
- Further customer perspective - it makes the US look good, not only when we can solve their problems remotely, but also QUICKLY.
We saw the benefit immediately. We appreciate being able to SEE a customer's problem when diagnosing - and likewise, the customer appreciates not only having their problem solved but also having it solved on the spot because of the remote access that Teamviewer provides.
Prior to Teamviewer, we used a product called DualDesk. It worked well at the time, but we eventually started having issues with it not allowing us through remote firewalls. That's when we tested - and purchased - Teamviewer for the first time. Whatever we use needs to (most importantly) provide us with remote access, and secondly, it should be easy to do from the customer's end. Teamviewer does both of those things quite well.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Teamviewer was pretty easy to implement - just install and go. My bigger concern is on the remote user side; making sure that they don't have to know much to allow me to remote in to diagnose and solve their issues. Again, we've found that to be pretty straightforward.
Since we pretty much only use Teamviewer to remotely support our own software users only when they need/request it, virtually all of our remote connections involve the end user just running the quick support module - so we really haven't dug into deeper security features in the product.