Superb Cloud-Based Project Management Platform
Ash Sharma | TrustRadius Reviewer
April 15, 2018

Superb Cloud-Based Project Management Platform

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Teamwork Projects

Teamwork Projects is the sole and standard platform used throughout the organization for the management of our whole projects portfolio. This covers all project types, including IT, business development, operations management, meetings and planning. We were looking for a solution that would centrally hold all of our programmes and initiatives and yet still be cost effective and easy to use.
  • Ubiquitous Access: Teamwork Projects runs on every platform including web browsers, tablets and smartphones. For the mobile editions, Teamwork Projects also has native apps for Android and iOS which means my user community has ubiquitous access to the product no matter where they are.
  • Usability: The design of the user interface is clean, crisp and incredibly easy to use. My user community has generally got to grips with the product with no formal training. The product is intuitive and very user-friendly.
  • Feature-Rich: We have replaced a plethora of project management tools used by the business with a single product in Teamwork Projects, including Microsoft Project, Basecamp, Trello, Asana, LeanKit and JIRA. We have only been able to do this because of the breadth of functionality within Teamwork
  • Updates: The product is being enhanced constantly; we see new features every month
  • Support: Online and human support is always effective and highly responsive
  • More work needed on the Boards feature - the current feature is good but not on par with a full-blown kanban type tool
  • Reporting - to be fair, reporting is more than sufficient for our day-to-day needs and Teamwork are gradually releasing more functionality in this area
  • Dashboards - currently these are fixed. Whilst it's not a showstopper for us as we create reports to address it but it would be nice to see some investment here
  • Consolidated views - Other than via the reports you can't visualise information in a consolidated fashion - such as overall portfolio Gantt charts
  • Very good value for money - the licence model supports a large user base at a comparably low cost footprint meaning that I can bring on board large numbers of new users (employees and third parties) at no added cost
  • The ability to manage all aspects of the organisation's project management process within Teamwork means that I don't need to support additional tools meaning that the cost of running my PMO has fallen
  • Ease of use means that we have managed to achieve adoption and utilisation very rapidly meaning that process standardisation has been very rapid
  • The ubiquitous access to the product means that we are now working in a model where all activity is mastered, captured and managed out of Teamwork - this has given us unparalleled access to real-time status updates as well as better control over project activities and progress
On the whole Teamwork Projects comes across as the preferred solution due to cost, speed of adoption, support for multiple devices, licensing models, support for internal/external users, email services, integration capability and the support services. Furthermore, the commitment of the company to constantly evolve the product is a great plus-point for us.
Well suited for:
  • All types of project management
  • Timesheets and billing
  • Project task scheduling, tracking and reporting
  • Project collateral management
  • Project governance (RAID log, etc)
Not suited for:
  • Complex agile projects (requiring kanban/sprints/releases)
  • Complex projects with 1000s of lines

Teamwork Projects Feature Ratings

Task Management
10
Gantt Charts
9
Document Management
8
Email integration
10
Mobile Access
9
Integration with accounting software
7

Teamwork Projects Support

The support service provided by Teamwork is excellent, and one of the best I've experienced. This is for the following reasons:
(1) The speed at which they respond to queries I raise
(2) The depth of understanding they have of the product
(3) The way in which they are able to understand my questions without needing me to re-explain
(4) The quality of the documentation available online
(5) The openness they express about current issues and downtime
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
I had an issue with trying to make the solution work for a complex project setup. Despite the fact that it wasn't really an issue with the software, I was pleasantly surprised when they came back within 20 minutes of raising the query and the level of detail they put into my answer

Using Teamwork Projects

The UI is clear, well laid out and very user friendly.
The authors of the Teamwork Projects product have managd to cram a lot of detail into a small real estate without over-burdening the user.
Adoption by my users has been extremely rapid with very little re-familiarisation required once they've got going.
I do like the fact that there is an element of first-time user support embedded within the application. It means that I can point users to a sign-up page and spend very little time with them thereart
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Task creation and management
  • Simple reporting
  • Bulk editing of tasks
  • User onboarding
  • Complex reporting
  • User permissions management
  • Task management with large data sets
Yes - The mobile interface for Teamwork Projects is excellent; just note that some features are not available via mobile platforms.
I've only used the iOS apps on an iPhone and iPad. In both cases, I've not encountered any issues at all.
The applications are responsive and you can see immediate updates to the site online.