Quick and Easy Ticket Software
May 10, 2018

Quick and Easy Ticket Software

Matthew McKenzie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Desk

Overall Satisfaction with Teamwork

Currently, I am using Teamwork Desk to take care of our Support Tickets. We use a form on our website that our clients use to let us know when they need help with problems on their website. Once they submit the form our whole gets a notification that lets us know who and when the client submitted a ticket. Once this has been finished one of our team members will go in and delicate the support ticket to the correct individual. Everything works seamlessly. After the ticket has been finished we mark the ticket with the appropriate tag and the client will receive an email letting them know everything has been taken care of. I highly recommend Teamwork Desk if your looking for a software to help you get all your support tickets organized this is the product for you.
  • Organization
  • Email Alerts to clients and us
  • Intuitive
  • Thread Sometimes Gets Confusing Stacks sort of like Gmail
  • Cost Per Ticket
  • Tickets Ended up in Junk Before
  • Faster, All in one Location
  • Organziation
  • Simpler Then Most Ticket Software
We have used multiple products to help keep the team organized. They all seem to have similar functions but Teamwork had the best overall experience including the UI and the functionality.

Overall, TeamWork Desk has been working for us Great! We have been able to keep track of our of our tickets in a well-organized fashion. Notifications alert our team when someone submits a ticket and also when the client responses back. You can use tags and flags to keep everything going smoothly.