The Future of Customer Success Software!
February 16, 2022

The Future of Customer Success Software!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango for client health scores, churn prevention, success planning, business growth and expansion.
  • Health Scores
  • Success plans
  • Customer outreach
  • Reporting
  • NPS & CSAT integrations directly into our system
  • Better retention
  • More proactive churn prevention
  • Better customer outreach
Totango is easy to use and has great demos.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

When it comes to customer account management, it's perfect. C-suite reporting, not as much.

Totango Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
7
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
5
Dashboards
8
Role-based user permissions
10
API
6
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated