Great tool due their customizable standardization.
Overall Satisfaction with Totango
We were in need of a tool that could help us get our Cisco CX advanced certification. We knew what we needed and what we wanted and investigated different tools. Totango's came through due to their strength to provide standardised building blocks which we altered to our CX practise and specific needs. This combination of speed and customization enabled us to be on top of our game sooner than anticipated.
Pros
- Helping our CSM's with setting out a clear overview of tasks ahead.
- Monitor different data sources and report on thresholds that are important to your business.
- Their support is awesome. Both from their CSM's and support desk.
Cons
- More integrations out of the box would be awesome.
- There is a small learning curve if you want to set the system more to your hands.
- By using the tool we know we don't miss deadlines and are complete. This helps us to concentrate on the customer and not in secondary processes and be of greater impact.
- It helps us with sharing goals and assigning tasks to our customers as well. This enforces (and shows) the joined efforts and dependency between us and the customer to achieve their business value.
Planhat feels like Pandora's box. It was very cool, shiny, complete but felt like an empty canvas. We felt so overwhelmed by the amount of possibilities that we didn't know where to begin. Because we sought out a tool which could help us out with the best 'time-to-value' due to customizable standardisation, we signed with Totango. (BTW: Reading the book and agreeing with the CEO might have helped out as well.)
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Totango Feature Ratings
Totango Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
Yes. It was advised to do so in the first year. We have extended it into the second year because it is of great value.
When I thought I had set it up I made a mistake in the way I thought the flow would work. To explain it to me the support desk had created a video for me, in our own environment, showing what happened, what caused it and how to resolve it. Loved it.
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