TriNet review for a small organization under 5 employees
November 03, 2017

TriNet review for a small organization under 5 employees

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

The TriNet account specialist that was assigned to our account is extremely responsive and helpful. Even when she is unsure of the answer she will research quickly and get us an answer. When she is not available and I have been routed to another person, they are just as helpful and professional. Their customer support is exceptional.
It is sometimes difficult to navigate especially if you have a change in status.
We are using it across the entire organization. TriNet allows us as a small organization to have a fully comprehensive HR solution for management of our employees.

Pros

  • TriNet has allowed us to manage employee payroll for various types of pay types easily.
  • TriNet allows us to give our employees Healthcare options instead of them having to obtain on their own.
  • TriNet's customer service and support is exceptional. It is very easy to talk with someone via email or phone for any questions or problems we have encountered.

Cons

  • The Benefits Investment Strategy was very confusing to figure out primarily because of the terminology used. Would like to see more clarification as the employer next year when it is time to make decisions about the upcoming year.
  • The reporting tool is not as user friendly as I would like. There is difficulty downloading reports to excel, sometimes taking numerous tries and having to closeout the browser and start over before it works.
  • The per person fee is quite expensive.
  • Our Company started using TriNet to help manage HR/Payroll services and offer Heathcare options to our employees. While it has done that, I'm not convinced that the cost is worth the product for our situation.
TriNet is better for HR Management than QuickBooks but not Payroll
TriNet is a very useful Company for small business applications as it gives you a professional HR/Payroll solution.

TriNet Feature Ratings

5.0
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
Not Rated
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
2.5
Report builder
2
Pre-built reports
3
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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