Good for small growing companies
February 20, 2019

Good for small growing companies

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TriNet

PCE uses TriNet for the entire organization. It has been very useful in handing annual benefits open enrollment, managing payroll and administering benefits. We save time by having TriNet address employee benefits issues. It also allows us to offer more benefit level options to employees.
  • TriNet provides many benefit options at affordable prices, especially for smaller companies. Employees have been pleased with the options.
  • TriNet handles our state payroll taxes, which has been very helpful to not have to worry about setting up new accounts each time we open an office in a different state.
  • The employee portal is great for employees to see their pay information, collect their W-2s and adjust their contributions. No longer must these things filter through the admin staff.
  • More personalized assistance with the annual open enrollments process. I liked when we had a dedicated human resource person to call with questions. The system for entering the new benefit elections on the admin side is somewhat confusing.
  • In the past, our account coordinator has been difficult (or perhaps did not have adequate training). Recently, our new coordinator has been great. Seems like steps have been taken to route emails to someone else when the main contact is out of office.
  • We had a difficult time implementing a new PTO accrual system. It took months to get it straight.
TriNet has not really assisted with our HR processes. However, the HR passport portal is very easy to use and generally intuitive.
As long as you stick to routine tasks and don't do anything out of the norm, the usability is fine. The customer service reps seem to be siloed and only know certain aspects of the business. We had an issue with running a bonus payroll at the end of the year which was a nightmare. It took some effort to recover funds.
  • Provides employees with more/better benefit options.
  • Reduces/streamlines admin tasks.
  • Provides state compliance for payroll taxes.
I do not remember the details. This was at least five years ago.
I think the biggest advantage is access to affordable benefit options for smaller companies. Streamlined admin tasks is also a wonderful advantage.

TriNet Feature Ratings

Workflow for transfers, promotions, pay raises, etc.
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
6
Reimbursement management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
8
Report builder
8
Pre-built reports
4
New hire portal
7
Manager tracking tools
7