TriNet Review
Updated May 08, 2024

TriNet Review

LEE SMITH | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet to process our payroll and be our HR and Benefits provider.
We like the platform and reporting upgrades that have happened as of late.
The integration of the platform with other services like background checks is very convenient user friendly.

Pros

  • The timekeeping module and mobile application is a big plus for us.
  • Benefit selection was an easy understandable process for me.
  • Reporting is very helpful.

Cons

  • The payroll is a bit restrictive. I couldn't seem to get my first PR Rep to understand a deduction I needed for the company officer on the payroll. I gave up then was shortly transferred to a new rep. I haven't brought up the issue again.
  • Currently not using the Paid Time off module. I was given 2 choices and have not chosen either yet. I am still approving time off internally, but the application on the paychecks works fine.
  • The impact by using TriNet has mainly been on the financial side of the business. From savings on the administrative fees to savings on employee benefits versus our prior PEO.
  • We have added a company 401(k) and matching through TriNet and it was almost seamless with the setup and processing.
  • No negatives.
TriNet is very user-friendly. The employees also believe the mobile application is easy to use for them.
Still very user-friendly.
I did not have any issues with the integration to TriNet. It was a very easy process with plenty of support and all the training needed.
There has always been quick availability of support.
The reporting was very helpful during the pandemic.

TriNet kept us up to date with rules and regulations.
TriNet has the best support and reporting available compared to ADP TotalSource.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

TriNet is suited to those medium-sized companies that want a full-service payroll and human resource provider. The price point may be an issue for some smaller companies that are doing without and will continue to do without.
Integration of the platform with other services including background checks has been a big time saver.

TriNet Feature Ratings

9.2
Employee demographic data
9
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

15 - Employees and 1 administrator for payroll processing and reporting.
1 - Accounting and HR background.
  • I9 compliance and everify
  • reporting
  • payroll processing
  • background checking
  • Modify the census report for inhouse use.
  • Can't think of any.
We haven't seen any reason to waste our time checking other products.

Evaluating TriNet and Competitors

Yes - ADP Totalsource
We were seeking better customer service and ease of use.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Ease of use and integration with other systems.
No change would be needed. Happily satisfied.

TriNet Implementation

It was a very smooth transition
  • Implemented in-house
Yes - Information gathering
Information and data input
Change management was minimal
  • None

TriNet Training

  • Online Training
It was so easy to use training wasn't a big deal.

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I haven't had really any big issues and the few that I did the support received was quick and adequate.

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll processing.
  • Onboarding of new hires
  • Ordering background checks
  • Reconciling paid time off at year end and year start
Yes, but I don't use it

TriNet Reliability

I have less than 20 employees and 1 paygroup. I can see it's usefulness for a larger company.
The maintenance schedule is always posted well in advance.
We haven't experienced any downtimes.
Performance is quick and responsive.

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 2 years ago
    We appreciate your feedback and thank you for being a TriNet customer. We would welcome the opportunity to discuss in more detail how we can help you meet your goals and resolve any open issues. Please email us at social media at TriNet dot com and we would be happy to give you more personalized help.

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