Useful, especially for smaller companies!
Updated August 10, 2020
Useful, especially for smaller companies!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
We are using it for our corporate team. It helps us sith processing payroll, benefits, and making sure we stay compliant. For example, we get up-to-date posters from them to comply with the government's notices requirements. We can also ask our representative about specific issues that we've heard about in the news and they give us updates or their take on it.
- Having a dedicated representative.
- Payroll processor.
- Assists with benefits and renewal.
- If the representative is away, new ones might not always know the situation.
- General contact email isn't often helpful.
- The new reports system isn't as good as the one before.
- We have used TriNet to help us stay compliant.
- Until we were able to adjust TriNet's pay period dates to ours, we had to do more work to calculate certain changes for payroll. It has been fixed now.
- TriNet offers some free webinars to address new legislations or issues.
We've been with TriNet before I even started at the company. Before this, we didn't have a great experience with other providers based on what my team has told me. TriNet offers the most services for the least cost and the benefit of having one specific representative taking care of your company is very valuable.
TriNet Feature Ratings
Using TriNet
12 - Most of these are office positions where the employees have either administration or management tasks and projects. They are the core team of our US workforce. About 3 of those employees have functions related to finance and payroll, one of them using the system weekly due to the regular pay cycle.
1 - Our internal employee that supports TriNet does not do it in an IT sense, although we do have an IT team that would be available to help. So far, whenever an issue would arise, the TriNet team would help us solve the issue without having to involve our internal IT team.
- To have a comprehensive portal for employees to access their paystubs.
- To allow employees to pick and view their employee benefits.
- To have online trainings for employees that are easy to access and track.
- The mandatory NYC anti-sexual harassment training was integrated in the system for us, so we didn't have to figure something out on our own.
- The reports are comprehensive once they're set up.
- We would like to try and explore the non-mandatory trainings available to see if it would help us in other ways.
- We want the employees to be more aware of the employee resources available to them on the website portal.
Evaluating TriNet and Competitors
Not Sure
- Price
- Product Features
- Product Usability
- Vendor Reputation
- Third-party Reviews
As a small company, we wanted something that would help us address a lot of employee needs and offer features that we ourselves would not be able to create on our own. We like the fact that, for a specific price, we can receive so much support and services to help us remain compliant.
We might reach out to other providers and compare prices and even specific trainings offered by them. Sometimes, just comparing one service to another one, but without looking into the details, it might be hard to truly appreciate the differences. We would also need to compare scalability, as this is something that has been coming up.
TriNet Implementation
- Implemented in-house
Not sure - We mainly needed to remain compliant with the laws and offer our employees a way to access their payroll information, their benefits and so on. We didn't really pick it for organizational change management or in the hopes that we would be changing that much, so I can't say if it would be helpful for that.
- The initial training of the admins especially as the system was more clunky at first.
- Teaching employees how to use the system.
TriNet Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Support cares about my success Quick Initial Response | Poor followup Not kept informed Escalation required Need to explain problems multiple times |
Yes - We do have a specific account representative assigned to our company and it helps a lot to have someone who knows the company and its backstory. That way, when something comes up, we don't have to go over the same details again as the person already knows what happened. It makes us save time and really personalizes the support that we get.
Yes - It was resolved, although the report that I needed to pull on that very same day wasn't working. The representative ended up pulling the report on their side, which helped, but if I wanted to pull a report myself, I'd still have to wait for them to do it again until the technical bug with the website was solved. It happened 2-3 times over the last year.
At one point, I had to go away on vacation and there were two reports that my colleagues really needed to fulfill their obligations. Since I wouldn't be able to pull the reports from where I was going and couldn't do it in advance due to having to wait for payroll to be processed, I had asked our representative to do this for us. She pulled through and did this for us! I really appreciated that!
Using TriNet
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Once a report is set up, it's easy to pull it for any date.
- There's a search bar where you can write a keyword and it will suggest a page to you.
- Easy to go through the modules.
- Creating a brand new report or customizing one to the exact way that you want it is too difficult for me.
- If an error message pops up, there's not much to do until you wait to get a customer service reply.