What TriNet can and cannot do for you
June 01, 2021

What TriNet can and cannot do for you

Deborah Klein | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is our company partner for all HR outsourced services of payroll, benefits, time and attendance, and applicant tracking.
  • TriNet benefit offerings are very good. The team assigned to help with everything from plan design and cost through employee Open Enrollment is strong.
  • TriNet's platform is acceptable in today's market - there are areas in which integration could be stronger, but they are on the plus side of what we need and open to feedback and enhancements.
  • TriNet was and continues to be cost-effective. They have a straightforward, transparent method of charging for services.
  • We found their Performance Module un-customizable for our needs. We do not use it and do not foresee ever being able to use it successfully.
  • We find the lack of ability to upload / attach documents to employee files frustrating.
  • We find the inability to view an employee's full work week extremely dysfunctional. The Time Off platform and Time and Labor do not mesh. except in the final stages of payroll. An employee cannot see the time worked and time requested from PTO in one place.
  • TriNet Connect360 has its benefits, (access to more specifically trained workers), but still needs to follow up from our Account Executive for sensitive operations as the general mailbox does not know or seemingly cares to know the background. Many assumptions are made of what is needed that cause larger issues.
  • Turnover of HR Business Partners. We have had four assigned representatives in a little more than a year. This results in far too much time being spent explaining prior situations (as nothing can be uploaded).
  • The training module, while robust does not allow for a "master user" who can assign and monitor training. There is also no way to automate training certificates once completed to go to an individual.
Our implementation in January 2020 was not done correctly as many benefit/time off plans were not set up with the right [parameters]. This was exacerbated by COVID and the switch to a hybrid workforce, communication and technology issues.

TriNet support has been responsive, but as time goes on, and we are correcting issues, we are building a larger list of issues that cannot be fixed (the technology does not allow for customization).
Positive:
[The] mobile app is well respected - employees like the versatility of doing requests for time off easily and having benefit information available no matter where they are.

Negative,
The inability to continuously log in on a common computer without constant email verifications is a huge source of frustration. Even on a single person assigned device, the need to re-verify monthly with low connectivity in our building makes correctly recording time a challenge for employees, managers, and HR.
  • TriNet has allowed us to stay within budget and streamline our payroll and benefits to one primary vendor.
  • TriNet has caused frustration in not being able to have all our information in one place (no ability to upload data) and costs are high for ancillary services (AAP for example).
  • TriNet has given us access back to Jackson Lewis, a trusted resource for Employment Law.
TriNet has offered model policies and an opportunity for us to "see what others are doing", rather than trying to make our rules-based only on Federal, State, and Local mandates with no format or inter-relationship to current best practices.
TriNet came in as the most comprehensive, cost effective product with a local presence.
TriNet would be a fantastic partner for a small firm unable to find a trained HR partner who wants to resources and benefits of a larger company.

However, for a larger company [that] has trained personnel internally and who may have the resources to broker similar benefits or who is willing to make some adjustments to their package, TriNet is an intermediary that offers less value.

TriNet Feature Ratings

Employee demographic data
8
Employment history
2
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
Not Rated
Pay calculation
7
Off-cycle/On-Demand payment
7
Benefit plan administration
9
Direct deposit files
9
Reimbursement management
Not Rated
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
9
View job history
Not Rated
View company policy documentation
6
Report builder
8
Pre-built reports
7
Performance plans
2
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
New hire portal
8
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
7
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
7
Notifications and Alerts
9