Excellent product, great support, I fully recommend it.
Updated September 23, 2025

Excellent product, great support, I fully recommend it.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

HR, Payroll, Benefits. TriNet helps us avoid setting up in-house systems and hiring personnel.

Pros

  • Integrated systems.
  • Support.
  • Benefits.
  • Payroll.

Cons

  • Some areas in the benefits renewal process could be clearer
  • Saved time and hassle setting up the HR, personnel infrastructure.
  • Helps stay in compliance.
  • Very cost effective for the services provided.
  • Very responsive and capable support
Excellent. A few areas not completely intuitive.
We have a dedicated point person for support. They are responsive, knowledgeable, and easy to work with.
TriNet offers a broader offering, more automated, easier to use, better support.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

TriNet is ideal for small companies to handle personnel, payroll, HR.

TriNet Feature Ratings

8.5
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
9.5
Pay calculation
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
9.0
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

1 - Finance and admin
1 - Not needed. We are a small company.
  • Payroll
  • Benefits
  • Compliance
  • None
  • Performance reviews
  • Goal setting
Indispensable

Evaluating TriNet and Competitors

TriNet Implementation

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not needed
Re-establishing an employee who might have been terminated for not providing I-9 updated documents.

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Onboarding
  • benefits
  • none
Yes, but I don't use it

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Kimberly Runyen
    (Vendor Representative) commented 4 years ago
    Thank you for the great review and for allowing us to serve your company's HR needs!

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