TriNet is the way to go
April 04, 2025

TriNet is the way to go

Ruby Gonzalez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We like to redirect employees to TriNet HR specialists when they have questions or concerns about issues that may arise during the week at work. This feature is super helpful since we don't have a formal HR department. We also use it to pay people via payroll and will begin tracking applicants with the applicant tool system.

Pros

  • They answer the phone for the company admin (me) pretty quickly
  • They are good about following up on reference questions/emails
  • TriNet provides all types of trainings and webinars for us to attend if we want to learn how to best utilize the system

Cons

  • I have a hard time figuring out where things are and tend to click around a bunch
  • If a person has HR realted questions, I think it's best to set up a time to discuss live instead of sending a very long email. Emails can be used to summarize the discussion instead of explaining a very long answer
  • I think TriNet could do a better job at slowing down a bit during the onboarding process. It felt a little rushed and chaotic for me, as a newbie managing a bunch of different tasks for the team. Nonetheless, my implementation manager Denise Chaparro was AMAZING!
  • Improve HR compliance
  • Reduce time spent on administrative tasks
  • Applicant tracking system
I need to attend more webinars and learn how to use the system better. I've been so busy with other tasks and tend to react instead of be proactive with the database due to lack of time.
They have always responded my calls and emails. Sometimes emails are a bit slower, or sometimes I they wait time to have something updated or changed can take a while, but I think that could be improved by simply dedicating more employees to specific teams or accounts.
TriNet has way more features and functionalities than Gusto. Specifically, the HR function is a big life from mine and the VP of Operations shoulders, and it's nice to have an HR function where we can direct the team to.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

It is a great function to have for a team that is growing. Once I take the time to learn the features and functions a bit more, I think I will be able to change my response to a 9 to 10.

TriNet Feature Ratings

5.3
Employee demographic data
4
Employment history
Not Rated
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
7
5.8
Pay calculation
5
Off-cycle/On-Demand payment
6
Benefit plan administration
6
Direct deposit files
6
Salary revision and increment management
6
Reimbursement management
6
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
Not Rated
5.0
View and generate pay and benefit information
Not Rated
Update personal information
5
View job history
Not Rated
View company policy documentation
5
Employee recognition
5
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 7 months ago
    Thank you for taking the time to leave your feedback and for allowing TriNet to serve you and your employees. We appreciate your suggestions and will share them with our internal teams. We look forward to being part of your continued success.

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