Twilio isn't cheap (internationally), but you still get your money's worth
January 30, 2021

Twilio isn't cheap (internationally), but you still get your money's worth

Samer Araabi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice
  • Programmable SMS
  • Twilio API for WhatsApp
  • Authy

Overall Satisfaction with Twilio

We use the Twilio voice and messaging APIs to communicate with client communities harmed by internationally financed projects. We have to reach people with extremely limited Internet access and low literacy rates, so the voice API is a key tool for us in communicating with dispersed populations about the harm they face.
  • Fantastic documentation
  • Good customer support
  • Messaging functionality in lots of countries
  • Fantastic error messaging and debugging
  • Not supported in all countries
  • Prices can be high, particularly internationally
  • Programming trees of voice responses can start to get really unwieldy
  • Greatly expanded our ability to communicate with clients around the world.
  • Built up our credibility as a capable partner that can help other organizations reach clients.
  • We've sunk a lot of time and resources into getting our messaging systems working appropriately.
There are definitely other messaging APIs, some with other countries available, but no one has the both the depth and breadth of Twilio.

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Twilio has positioned itself as an all-in-one messaging service, and it honestly does almost everything really well. The API documentation is super clear, it generally works smoothly, and when things go wrong, alerts and the debugger do a great job of helping you find the problems. If you need to build out any sort of integrated response system (voice calls, SMS, emails, WhatsApp, etc.), I can't think of a better service than Twilio. If you need more automation, though, with layered in AI functionality, there may be other (albeit more expensive) options that are better suited to your use case.