Twilio Works for Me
March 07, 2018
Twilio Works for Me
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Programmable SMS
Overall Satisfaction with Twilio
I use Twilio SMS with my customers to initiate chat applications from text messages. I've found that this works particularly well with my recruiting customers. I can create chat applications (live or bot-based) and then, using Twilio SMS, initiate those applications from text messages.
In practice it works like this. A webpage, social media ad, or search engine ad displays the message, "Text 'jobs' to ###-###-####." The prospect sends a one-word text that says, "jobs" to the number provided. That number is one that I purchased through Twilio and connected to my chat application. The initial message starts a text conversation with either a bot or a person and the prospect gets his or her questions answered.
By connecting applicants to a human or a bot instantly, we can usually increase our clients hire rate significantly while reducing the time it takes to schedule interviews.
In practice it works like this. A webpage, social media ad, or search engine ad displays the message, "Text 'jobs' to ###-###-####." The prospect sends a one-word text that says, "jobs" to the number provided. That number is one that I purchased through Twilio and connected to my chat application. The initial message starts a text conversation with either a bot or a person and the prospect gets his or her questions answered.
By connecting applicants to a human or a bot instantly, we can usually increase our clients hire rate significantly while reducing the time it takes to schedule interviews.
Pros
- Twilio provides reliable phone numbers that we can track to gain analytics on how they are used.
- Twilio provides phone numbers that we can connect to chat applications so that they can be initiated via text message.
- Twilio provides excellent tech support.
Cons
- Twilio's setup process can be a bit tech-heavy, so if you aren't used to using APIs and integrations, you may want to have someone set it up for you.
- Twilio's usage analytics could be more comprehensive and user friendly.
- This might seem picky, but Twilio make you use a overly complicated password to login. I use at least a dozen online tools and this is the only platform that does this to me. As a result I can never remember the password and I always have to look it up. It's not a major negative, but it is a hassle when you're super busy.
- Twilio has made it possible for my agency to offer a variety of online services to my clients.
- Twilio offers trackable usage data that I can consult to make informed decisions regarding SEO and conversions.
- Twilio allows me to compete in the chat bot market by giving me the connectivity that I need for my customer-specific chat applications.
I have only used Twilio for these services. It was the first platform I tried and I have been totally satisfied with it ever since. I'm not even sure what other products are available in this space. Anyone that I know who offers the kind of services I do, uses Twilio to do it.
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