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Twilio tWins!
March 13, 2018

Twilio tWins!

Olivia Capizzi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

Twilio SMS is built into our software and allows us to relay text messages through auxiliary numbers in order to protect contact information (in a very similar model to Lyft and Uber).
  • Twilio SMS support is on point! Their messaging rates aren't the cheapest but if there's something that you are scratching you head to find the answer to, Twilio has it on lock!
  • The UI is particularly easy to use and easy-to-understand, easy to modify at any given time.
  • Twilio SMS provides detailed bug reports and offers good guidance on where to look for origination of errors in our system.
  • UI interface collapses randomly bringing you back to the Dashboard page.
  • Wish that "Active Numbers" page could further segment. If you have thousands of numbers used for different things in your application, it's impossible to group them or anything so they are just lumped into one gigantic folder.
  • The sales department is a little intense. Like 8 emails in the past month about scheduling a meeting that's kinda far out.
  • Twilio enables our software to send text messages, including anonymous text messages.
  • Twilio enables our software to receive and respond to text messages over an online platform.
Twilio rates were much higher, but their assistance and support were much higher rated so we decided to go with them. We need more support as we are a small team with a limited number of employees, meaning we must outsource questions and information when we can to optimize our efficiency. Nexmo was cheaper but less support overall.
Customer engagement is a great scenario for Twilio, for an application where someone needs a little handholding, but not a bunch. We have found that when they work with our development team they answer so many questions in minutes that we might have been mulling over and researching for days. Where Twilio wouldn't be appropriate, maybe when sending mass text messages just for the hell of it. Their messaging rates are a little high in the industry.