Beautiful, intuitive response collection!
Updated April 30, 2021

Beautiful, intuitive response collection!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Typeform

We use Typeform to manage everything from customer surveys and NPS collection to internal processes. Typeform makes it easy to create beautiful, intuitive ways of sharing information. We love how Typeform's team continually improves the product and have seen them introduce some exciting and really helpful features over the last three years.

Pros

  • Integration with HubSpot for automatic response routing
  • Incredibly intuitive, beautiful design.
  • Simple to build and deploy.

Cons

  • Greater form customization, though I understand that by giving users more control, that might impede overall intuitiveness from a respondent's standpoint.
  • Better reporting and data export.
  • Logic jump is great, but the way it's designed could be clearer—I wish there was a way to see an indent of the questions that would only be asked under certain conditions within the preview itself, not just the form map.
  • Typeform helped us formalize and automate many processes that were formerly managed through email.
  • Typeform has increased our customer engagement levels.
  • Typeform allowed us to create consistent, simple polling experiences.
While SurveyMonkey certainly has years on its side and Google Forms has deep integration capabilities within the suite of solutions, you really can't beat the design or intuitiveness of Typeform. There are still some things we'd like to change about how the software works, but overall it's been a very positive addition to our stack and we're grateful the solution exists.
Typeform is perfect for both internal and external response collection. Though the tool might not be as robust for larger contexts as some other available solutions, I think the unique approach to question flow and beautiful design really do help to increase completion rates. So far, we haven't found a problem where we couldn't use Typeform as the solution.

Typeform Feature Ratings

Survey templates
10
Themes
9
Custom logo/branding
8
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
8
Response tracking
9
Data export
9
Standard reports
10
Custom reports
9
Analytics
9
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
9
Access controls
8
Compliance
8

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