Happy
Updated February 13, 2019

Happy

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Ultipro is used across our entire organization. It serves as our payroll platform, HRIS data management system, and will soon serve as our talent acquisition and onboarding product. Many of our employees use this on a daily basis.
  • One of the things Ultipro does well is building an intuitive product. Some systems require a 500 page manual to learn how to properly use, but with any Ultipro product I have felt that I can pick it up and use it proficiently in a few hours.
  • Ultipro does reporting well. They have many useful reports that come standard, but also allow for the creation of ones to meet your specific needs.
  • Ultipro sometimes has issues with large, dynamic organizations. Our system has over 100 hospitals and over 100,000 employees, which has created some challenges while using the core product.
  • In the onboarding module, when an internal candidate is hired, you have to delete them from onboarding, and manually make the update in the core product. This seems redundant and should be addressed as a problem to fix. The feed from onboarding should be able to overwrite data for job changes. We want this system to provide more streamlining and not create extra work.
  • Time savings
Ultipro has helped us streamline our processes and make paper files obsolete. Time has been saved for all parties involved.
Oracle is hard to use, understand, and operate. Switching to Ultipro has saved us time and headaches!
Well suited in payroll processes and data management, it is also simple to learn and use. It is less appropriate in a large dynamic company with more complexity.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Tracking of all physical assets
6
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
New hire portal
5
Manager tracking tools
5
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8

UltiPro Training

While Ultipro is a very user friendly software, it is essential to go through training. I would say anyone can pick up Ultipro on their own, or with purely internal training, but to fully grasp the capabilities it is necessary to utilize the Ultipro training resources. Through Ulti University they have documents, videos, and live webinar training on every aspect of Ultipro. This is a must do for any user who wants to excel.
  • Online training
  • In-person training
  • Self-taught
The online training is simple to access, easy to understand, and very informative. Their videos are helpful in picking up a quick skill that is needed, but their live online training are the perfect way to get more in-depth on a topic. The presenters are always very knowledgeable, and the ability to ask questions during the training provides even more opportunities to learn.
In-person training on a software can be difficult. However, when Ultipro trains in-person they are the height of professionalism. Their trainers are knowledgeable, engaging, and offer the best information. I would recommend in-person training to anyone who has the opportunity. Along with teaching on their specific topic, they often show how the feature can be utilized across their platform. Giving the attendees a deeper understanding of their capabilities.

Using UltiPro

Primarily, our users for UltiPro are HR and Accounting. HR uses UltiPro to hire, onboard, and store employee records. They track electronic performance management within the system, as well as perform other essential functions. Accounting uses UltiPro as the main payroll software. They are able to successfully distribute payroll to our 100,000+ employees. Additionally, the system is easy to use for everyday employees to track their pay, benefits, PTO, and personal information.
14 - In order to support UltiPro we look for people with systems knowledge on the technical side, as well as on the user side. Efficient use requires people skilled in Cognos BI report writing, SQL for pulling data from tables, as well as system administrators who know how to configure the platform for HR and Payroll. We also have people dedicated to managing integrations of UltiPro between our other software such as Kronos.
  • This product is essential to our daily function as HR professionals. The ability for us to initiate workflow approvals allows for efficient use of resources and ease in making changes to employee records.
  • Without UltiPro our payroll department could not effectively deliver pay to our 100,000+ business partners.
  • We are able to use the data from UltiPro for tracking of high performers, key demographics, and flight risks. UltiPro puts our data into our hands.
  • We have been able to use the data from UltiPro to provide a greater depth to executive leadership when making decisions. They are able to take the HR data and match that with various other information to get a robust picture of the health of our organization.
  • We hope to utilize the whole suite of UltiPro performance management tools in the future to provide a clearer understanding of our employee engagement and retention. This will include the compensation module, as well as electronic reviews and goal planning.
  • We plan on getting further understanding of our data through UItiPro delivered reports and dashboards.
  • In the future it is our hope to increase access to our employees through use of the UltiPro app.
UltiPro provides us with the most complete package for HR and Payroll systems. They are truly able to work within our institutional complexity and provide a great level of customer service. We have been extremely happy with the team at UltiPro as they have constantly provided help and insight when needed.

Using UltiPro

It is a very good system, it is intuitive, and easy to use, but can be cumbersome from the technical administration side for larger organizations. Their customer support is amazing, they are always only an email or phone call away ready to assist with any issue. Which is much better than other solutions we have had in the past.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Making changes to an employee record are incredibly easy, simply access their file, then make the changes you need to make!
  • Completing a performance review is super easy in UltiPro, it is intuitive, and makes the whole process less daunting.
  • Setting Goals is very easy within the Performance Management module.
  • UltiPro can be kind of cumbersome for large, complex organizations. We have required a few customs, and each one is not cheap.
  • Configuring new roles can be cumbersome as it requires a lot of clicking and scrolling, wish there was an easier way to do this.