1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro
An opinion at a glance
Updated February 18, 2019

An opinion at a glance

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

[We’re] Using UltiPro to come off of an antiquated and unreliable system. Currently utilizing the Mid-Market version of UltiPro (for smaller companies) for the entire organization. Live on the following modules: HR, Benefits, Payroll functionality. Currently working on implementing the Time Management feature.
  • End User friendly
  • Easy Employee Self-Service functionality
  • Trouble shooting/Support response.
  • Resources assigned for implementation lacking experience.
  • Costs savings
  • Time savings
  • Other

Other (above)=Reliability, legacy system was unreliable and minimally supported externally.

Time savings has been proven with Life Events, moving to more efficiency and 'going green' coming off paper/forms.

Data integrity as employees are managing personal entries in the system with workflow approvals.

  1. Effective dating is complex.
  2. End user facing is easy to understand and navigate.
  3. System struggles with complex payroll setup pertaining to Union rules and diverse pay rules.

UKG Pro Feature Ratings

7.8
Employee demographic data
9
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.3
Pay calculation
5
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.5
View and generate pay and benefit information
9
Update personal information
9
View job history
7
View company policy documentation
9
Employee recognition
Not Rated
8.0
Tracking of all physical assets
8
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
7.0
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
7
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

Training on UltiPro is essential. If the core system user team is familiar with HRMS and has a HR system comfort level, self-service training within UltiPro is sufficient. Training end-users is possible with a solid foundation on the functionality of the system. UltiPro delivers diverse training opportunities (videos, job-aids, Q&A) which are sufficient for end-users and an escalation process for community feedback.
  • Online training
  • Self-taught
The online training is abundant--lots of functionality covered. Classes are offered (via web lessons), but availability in some cases is limited. I did find the documentation not to to be up-to-date in certain circumstances. In addition, the volume of results that is returned in a search could be immense to review in a time sensitive situation.

UltiPro Support

Internal support resources at UltiPro (in this review for mid-Market) are not well versed in organizations nuances. For companies using UltiPro who experience a process that is specific to that organization, the UltiPro support resources are challenged to provide the best solutions.
ProsCons
Problems get solved
Kept well informed
Quick Initial Response
Slow Resolution
Poor followup
Escalation required
Need to explain problems multiple times
Yes

Our Open Enrollment UltiPro Consultant was knowledgeable,
professional and helpful with ‘one off’ questions during our first OE session
w/ UltiPro.



Using UltiPro

For an economical HR/Payroll, ESS/MSS
solution, UltiPro (mid-Market platform) is an unassuming solution. Unfortunately, the Time Management-UTM (mid-Market
version) is a poor solution from UltiPro for smaller organizations to
utilize. The UTM functionality is
clunky, ill built and subpar to other Time Management solutions.
ProsCons
Like to use
Relatively simple
Technical support not required
Quick to learn
Familiar
Inconsistent
  • Employee Self Service set-up and functions
  • BI Reporting
  • Open Enrollment
  • Compensation Management
  • Time Management
  • Reviewing historical HR data
Yes, but I don't use it

Relationship with Ultimate Software

Communication comes from different avenues, so you have to
be cognizant of reading and staying on top of all the different venues.