UserTesting helps us gain real insights from our users!
November 09, 2020

UserTesting helps us gain real insights from our users!

Jesse Nichols, UXC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

Our company utilizes UserTesting to gather real insights from our users. It allows us to effectively gauge qualitative metrics in a quick and affordable way. Rather than gathering our own participants, reserving space for testing, or visiting our users' homes, UserTesting empowers us to perform remote user testing. We can launch our tests at the end of a work day, and come back to the office the following day to completed tests. We use it for moderated and unmoderated testing, both with great efficacy.
  • Allows for moderated user testing.
  • Allows for unmoderated user testing.
  • Recruits targeted users for tests.
  • Would be nice to see improvements in the dictation features.
  • Would like the ability to export highlight reels as a single video.
  • We've seen decrease in drop offs.
  • We've seen an increase in conversions.
We've never had any issues working with our reps. They've always been responsive and helpful.
It's pretty easy to use. I've seen some users struggle with the interface on that testers' side, but not too often.
We've been able to improve our product experience, gain insights from our users, and do research on future products and ideas.
UserTesting is well-suited to smaller teams that can't facilitate the gathering of participants for tests. It's also good for teams that don't want to deal with reserving space or maintaining the equipment necessary to facilitate these tests in person.