Overall Satisfaction with UserTesting
UserTesting is being used by the Design department I work in. We use UserTesting to reach qualified users for unmoderated formative testing of new interface designs, or for user acceptance evaluations of functionality to determine fit to their work and use cases. We have also used UserTesting to ask participants to share sample documents, demonstrate their use cases and explain the broader context/needs around document workflows.
- Usability testing on phone and web
- Understanding real world use cases
- Understanding real world document examples
- I wish the interface was not implemented as "pages" where you have to save your work or risk losing it if your connection drops. I would prefer to have my work autosave or use an application I download to my computer.
- It can sometimes be hard to tell where people are tapping when watching the recording of people using their phone
- Video clips are very easy to make, but there's no way to rename clips after you save them
- The speed of recruiting allows me to iteratively test and experiment with wording when necessary to get to the point where I know it is being understood which in turn improves the credibility of the research results
- We haven't yet released the software that I've been testing most of this year, so I can't comment on business impact yet
The biggest "unique" benefit is being able make more design iterations than before and in turn fix more problems faster than if I had recruited and moderated the studies entirely myself. I estimate that at least 2-3 days of business time are saved per study, which is not trivial given how fast we are trying to move.
UserInterviews is a great service for recruiting and scheduling people for qualitative interviews and problem space interviews. It is less efficient than UserTesting for formative, usability research because you need to fit the participants into your schedule, need to take the time to interview people 1-at-a-time whereas on UserTesting you can have multiple people participating in research all at the same time.